{"id":232,"date":"2026-07-11T14:16:04","date_gmt":"2026-07-11T14:16:04","guid":{"rendered":"https:\/\/dev.netforge.ro\/crm-2\/"},"modified":"2026-07-11T14:16:04","modified_gmt":"2026-07-11T14:16:04","slug":"crm","status":"publish","type":"page","link":"https:\/\/dev.netforge.ro\/en\/crm\/","title":{"rendered":"Orders &#038; Shipping CRM"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section\"><div class=\"et_pb_row_0 et_pb_row et_flex_row\"><div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\"><div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><style>.et_pb_section.et_section_regular{padding:0;background:transparent;width:100%;max-width:none;margin:0}.et_pb_section .et_pb_row{padding:0;margin:0;width:100%;max-width:100%}.et_pb_section .et_pb_column{padding:0;margin:0;width:100%}.et_pb_section .et_pb_code{margin:0}<\/style><section class=\"page-hero\">\n  <div class=\"container\">\n    <div class=\"breadcrumb\"><a href=\"\/en\/\">NetForge<\/a> \/ Marketplaces \/ Orders &amp; Shipping CRM<\/div>\n    <h1>From order to delivery, <span style=\"color:var(--nf-brand-orange);\">in a single screen.<\/span><\/h1>\n    <p>We build a CRM adapted to your operational flow, centralizing orders, documents and shipments.<\/p>\n    <p>Company details are filled in automatically from the company tax ID (CIF), via a lookup in the company registry (ANAF). Oblio invoices are issued in a single click, packing lists are generated from your product matrix, and Sameday AWBs include a cost estimate before they're issued.<\/p>\n    <p>In the same dashboard, you can always see the value of cash-on-delivery amounts currently in transit, through delivery.<\/p>\n  <\/div>\n<\/section><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_1 et_pb_section et_section_regular et_flex_section\"><div class=\"et_pb_row_1 et_pb_row et_flex_row\"><div class=\"et_pb_column_1 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\"><div class=\"et_pb_code_1 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><section>\n  <div class=\"container\">\n    <div class=\"section-head\">\n      <div class=\"eyebrow\" style=\"justify-content:center;\">The full flow<\/div>\n      <h2>Six steps, no repeated data entry.<\/h2>\n    <\/div>\n    <div class=\"process-steps\">\n      <div class=\"process-step\">\n        <div class=\"process-step-num\" style=\"color:var(--nf-brand-orange);\">01<\/div>\n        <div class=\"process-step-body\">\n          <h3>New client, identified by tax ID<\/h3>\n          <p>Enter the CIF, and the system automatically pulls the official data available through ANAF: the company name, trade registry number and registered-office address.<\/p>\n          <p>You can add multiple delivery addresses and contact people, and phone numbers are checked automatically to avoid duplicate records.<\/p>\n          <div class=\"process-step-meta\"><span>Auto-filled from ANAF \u00b7 No data-entry errors<\/span><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"process-step\">\n        <div class=\"process-step-num\" style=\"color:var(--nf-brand-orange);\">02<\/div>\n        <div class=\"process-step-body\">\n          <h3>The order, with every calculation done automatically<\/h3>\n          <p>Pick the company and delivery address, then add products from a catalog organized by type and family.<\/p>\n          <p>You can apply discounts per product family or across the whole order, and the subtotal, VAT and final total are calculated automatically.<\/p>\n          <p>The order is first saved as a draft and then moves through a clear processing flow, from confirmation to delivery.<\/p>\n          <div class=\"process-step-meta\"><span>Full status pipeline \u00b7 Automatic calculations<\/span><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"process-step\">\n        <div class=\"process-step-num\" style=\"color:var(--nf-brand-orange);\">03<\/div>\n        <div class=\"process-step-body\">\n          <h3>Proforma, invoice or credit note, from one place<\/h3>\n          <p>You issue the proforma or the invoice straight from the order page, through the Oblio integration. Series, VAT and discounts are carried over correctly onto the fiscal documents.<\/p>\n          <p>Credit notes (storno) are generated just as easily, and the PDF documents can be downloaded right away. The archive stays organized and searchable by company, period or document type.<\/p>\n          <div class=\"process-step-meta\"><span>Oblio \u00b7 Proformas \u00b7 Invoices \u00b7 Credit notes<\/span><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"process-step\">\n        <div class=\"process-step-num\" style=\"color:var(--nf-brand-orange);\">04<\/div>\n        <div class=\"process-step-body\">\n          <h3>A packing list built for the warehouse<\/h3>\n          <p>The packing list is generated as a matrix \u2014 product family, color and size \u2014 in the order products are picked and prepared in the warehouse.<\/p>\n          <p>The document is created automatically from the confirmed order, with no manual reordering of products.<\/p>\n          <div class=\"process-step-meta\"><span>Family \u00d7 Color \u00d7 Size<\/span><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"process-step\">\n        <div class=\"process-step-num\" style=\"color:var(--nf-brand-orange);\">05<\/div>\n        <div class=\"process-step-body\">\n          <h3>Sameday AWB, with the cost estimated before issuing<\/h3>\n          <p>Pick the delivery service, and the locality is filled in automatically from Sameday's own directory.<\/p>\n          <p>You can set up shipments with one or more parcels, each with its own weight and dimensions, plus the cash-on-delivery amount and insured value. The estimated cost is shown before the AWB is issued.<\/p>\n          <p>The A4 or A6 label is archived automatically, and the AWB and packing list are merged into a single PDF, ready for printing.<\/p>\n          <div class=\"process-step-meta\"><span>Real-time estimate \u00b7 Multi-parcel shipments \u00b7 Cash on delivery<\/span><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"process-step\">\n        <div class=\"process-step-num\" style=\"color:var(--nf-brand-orange);\">06<\/div>\n        <div class=\"process-step-body\">\n          <h3>Tracking shipments through delivery<\/h3>\n          <p>Shipments are organized by state: in transit, delivered or cancelled.<\/p>\n          <p>For every AWB you have the full history, and the dashboard always shows the total value of cash-on-delivery amounts currently in transit.<\/p>\n          <p>Statuses are synced automatically with Sameday, so the information stays current without manual checks.<\/p>\n          <div class=\"process-step-meta\"><span>Statuses updated automatically \u00b7 COD in transit, always visible<\/span><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_2 et_pb_section et_section_regular et_flex_section\"><div class=\"et_pb_row_2 et_pb_row et_flex_row\"><div class=\"et_pb_column_2 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\"><div class=\"et_pb_code_2 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><section style=\"background:var(--nf-bg-alt);\">\n  <div class=\"container\">\n    <div class=\"section-head\">\n      <div class=\"eyebrow\" style=\"justify-content:center;\">Built for teams<\/div>\n      <h2>Every action is tied to a user.<\/h2>\n    <\/div>\n    <div style=\"display:grid;grid-template-columns:repeat(3,1fr);gap:20px;\">\n      <div class=\"card\"><h3 style=\"font-size:1.125rem;\">Four roles<\/h3><p style=\"font-size:.9375rem;\">The platform includes four access levels \u2014 Admin, Manager, Agent and Operator \u2014 configured around each role's responsibilities.<\/p><p style=\"font-size:.9375rem;\">User administration and general settings are reserved for the Admin and Manager roles, while the rest of the team sees and can edit only what their work requires.<\/p><\/div>\n      <div class=\"card\"><h3 style=\"font-size:1.125rem;\">Full activity log<\/h3><p style=\"font-size:.9375rem;\">Every action is recorded together with the user, date, time and IP address. When something unusual comes up, you can quickly see who made the change, what changed and when.<\/p><\/div>\n      <div class=\"card\"><h3 style=\"font-size:1.125rem;\">Security done right<\/h3><p style=\"font-size:.9375rem;\">Passwords are stored securely, sessions are protected, every form includes CSRF protection, and database access goes through parameterized queries.<\/p><p style=\"font-size:.9375rem;\">The essential security measures are built in from the start, not added later.<\/p><\/div>\n      <div class=\"card\"><h3 style=\"font-size:1.125rem;\">Addresses validated automatically<\/h3><p style=\"font-size:.9375rem;\">The system normalizes counties, identifies the Bucharest sector from the postal code and matches the address against the courier's directory.<\/p><p style=\"font-size:.9375rem;\">The result: more accurate delivery data, fewer manual corrections and a lower risk of errors when the AWB is generated.<\/p><\/div>\n      <div class=\"card\"><h3 style=\"font-size:1.125rem;\">Catalog with variants<\/h3><p style=\"font-size:.9375rem;\">Products are organized by family, color and size, with an SKU and EAN for each variant.<\/p><p style=\"font-size:.9375rem;\">You can quickly bulk-generate variants using a color \u00d7 size matrix and export the catalog to CSV.<\/p><\/div>\n      <div class=\"card\"><h3 style=\"font-size:1.125rem;\">BNR exchange rates<\/h3><p style=\"font-size:.9375rem;\">The official rate from the National Bank of Romania (BNR) is fetched, updated and cached automatically, then shown directly in the app for use in calculations and documents.<\/p><\/div>\n    <\/div>\n  <\/div>\n<\/section><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_3 et_pb_section et_section_regular et_flex_section\"><div class=\"et_pb_row_3 et_pb_row et_flex_row\"><div class=\"et_pb_column_3 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\"><div class=\"et_pb_code_3 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><section>\n  <div class=\"container container-tight\">\n    <div class=\"section-head\">\n      <div class=\"eyebrow\" style=\"justify-content:center;\">Not a generic SaaS<\/div>\n      <h2>It's your system, built around the way your team works.<\/h2>\n    <\/div>\n    <p style=\"text-align:center;color:var(--nf-slate);max-width:720px;margin:0 auto;\">The CRM shown above is used daily in a real B2B sales operation. We don't offer it as a standard subscription loaded with features you don't need.<\/p>\n    <p style=\"text-align:center;color:var(--nf-slate);max-width:720px;margin:16px auto 0;\">We build and configure it for your flow: your order statuses, documents, couriers, invoicing and integration with the accounting systems you already use.<\/p>\n    <p style=\"text-align:center;color:var(--nf-slate);max-width:720px;margin:16px auto 0;\">The platform can run on your infrastructure or on our hosting, connects to your own Oblio and Sameday accounts, and the instance and deployed code are dedicated exclusively to your company.<\/p>\n    <p style=\"text-align:center;color:var(--nf-slate);max-width:720px;margin:16px auto 0;\">If you also sell through marketplaces, the CRM can integrate with our <a href=\"\/en\/marketplaces\/\">eMAG and Trendyol fulfillment solution<\/a>, as well as with <a href=\"\/en\/stocksync\/\">StockSync<\/a> for managing stock, prices and catalogs.<\/p>\n  <\/div>\n<\/section><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_4 et_pb_section et_section_regular et_flex_section\"><div class=\"et_pb_row_4 et_pb_row et_flex_row\"><div class=\"et_pb_column_4 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\"><div class=\"et_pb_code_4 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><section>\n  <div class=\"container container-tight\">\n    <div class=\"section-head\"><div class=\"eyebrow\" style=\"justify-content:center;\">FAQ<\/div><h2>Frequently asked questions<\/h2><\/div>\n    <div class=\"faq\">\n      <details open><summary>Is this a SaaS subscription?<\/summary><p>No. You get a dedicated installation, built and configured for your operation, hosted on your own infrastructure or in our <a href=\"\/en\/hosting\/\">hosting environment<\/a>.<\/p><p>You pay for development and implementation, with maintenance services optional. There are no monthly fees based on the number of users.<\/p><\/details>\n      <details><summary>What integrations are available as standard?<\/summary><p>The platform includes integration with Oblio for invoices, proformas and credit notes, with Sameday for AWBs and tracking, with ANAF services for filling in company data from the CIF, and with BNR for exchange-rate updates.<\/p><p>Additional integrations \u2014 other couriers, other invoicing tools, ERPs or internal applications \u2014 can be developed on request.<\/p><\/details>\n      <details><summary>How many users can work at the same time?<\/summary><p>As many as your team needs.<\/p><p>The system includes four access levels and a full activity log, so every order, invoice, change and AWB can be traced to the user who performed the action.<\/p><\/details>\n      <details><summary>How long does implementation take?<\/summary><p>It depends on the complexity of your flow and the integrations required.<\/p><p>After a scoping discussion, you receive a written proposal with the stages, deliverables and implementation timeline. Typically, the first working version is delivered in a few weeks, not a few months.<\/p><\/details>\n    <\/div>\n  <\/div>\n<\/section><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_5 et_pb_section et_section_regular et_flex_section\"><div class=\"et_pb_row_5 et_pb_row et_flex_row\"><div class=\"et_pb_column_5 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\"><div class=\"et_pb_code_5 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><section>\n  <div class=\"container\"><div class=\"cta-band\"><div><h2>Your orders deserve more than an Excel file<\/h2><p>Walk us through how you work today \u2014 from order intake and invoicing to shipping and delivery tracking.<\/p><p>We'll show you how the entire flow can become a single system, built for your team.<\/p><\/div><div class=\"buttons\"><a href=\"\/en\/contact\/\" class=\"btn btn-primary btn-lg\">Request a quote<\/a><\/div><\/div><\/div>\n<\/section><\/div><\/div><\/div><\/div><\/div><div class=\"et_pb_section_6 et_pb_section et_section_regular et_flex_section\"><div class=\"et_pb_row_6 et_pb_row et_flex_row\"><div class=\"et_pb_column_6 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\"><div class=\"et_pb_code_6 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><div data-nf-chat><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Orders & Shipping CRM \u2014 NetForge","_seopress_titles_desc":"Custom-built CRM: client onboarding from a company ID with official registry data, one-click invoicing, matrix packing lists, courier AWBs with cost estimates, and tracking to delivery.","_seopress_robots_index":"","ep_exclude_from_search":false,"footnotes":""},"class_list":["post-232","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dev.netforge.ro\/en\/wp-json\/wp\/v2\/pages\/232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.netforge.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.netforge.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.netforge.ro\/en\/wp-json\/wp\/v2\/comments?post=232"}],"version-history":[{"count":0,"href":"https:\/\/dev.netforge.ro\/en\/wp-json\/wp\/v2\/pages\/232\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.netforge.ro\/en\/wp-json\/wp\/v2\/media?parent=232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}